Ticket
The Ticket object represents ticket in the customer's systems like Salesforce, jira etc.
Attributes
| Caption | Name | Type | Description |
|---|---|---|---|
| Raw Data | raw_data |
JSON | The event data as received from the event source. |
| Record ID | record_id |
String | Unique identifier for the object |
| Source URL | src_url |
URL String | The url of a ticket in the ticket system. |
| Title | title |
String | The title of the ticket. |
| Ticket Type | type |
String | The linked ticket type determines whether the ticket is internal or in an external ticketing system. |
| Ticket Type ID | type_id |
Integer |
The normalized identifier for the ticket type.
|
| Unique ID | uid |
String | Unique ticket identifier like ticket id. |
| Unmapped Data | unmapped |
Unmapped[] | The attributes that are not mapped to the event schema. The names and values of those attributes are specific to the event source. |
Relationships
Inbound Relationships
These objects and events reference Ticket in their attributes:
Outbound Relationships
Ticket references the following objects and events in its attributes:
This page describes qdm-1.3.2+ocsf-1.3.0
Updated 2 months ago