Ticket

The Ticket object represents ticket in the customer's systems like Salesforce, jira etc.

Attributes

Caption	Name	Type	Description
Raw Data	`raw_data`	JSON	The event data as received from the event source.
Record ID	`record_id`	String	Unique identifier for the object
Source URL	`src_url`	URL String	The url of a ticket in the ticket system.
Title	`title`	String	The title of the ticket.
Ticket Type	`type`	String	The linked ticket type determines whether the ticket is internal or in an external ticketing system.
Ticket Type ID	`type_id`	Integer	The normalized identifier for the ticket type. `0`: Unknown (`UNKNOWN`) `1`: Internal (`INTERNAL`) `2`: External (`EXTERNAL`) `99`: Other (`OTHER`)
Unique ID	`uid`	String	Unique ticket identifier like ticket id.
Unmapped Data	`unmapped`	Unmapped[]	The attributes that are not mapped to the event schema. The names and values of those attributes are specific to the event source.

These objects and events reference Ticket in their attributes:

Ticket references the following objects and events in its attributes:

This page describes qdm-1.3.2+ocsf-1.3.0