Ticket

ticket

The Ticket object represents ticket in the customer's IT Service Management (ITSM) systems like ServiceNow, Jira, etc.

Attributes

Caption	Name	Type	Description
Raw Data	`raw_data`	JSON	Group:`context` The event data as received from the event source.
Record ID	`record_id`	String	Group:`primary` Unique identifier for the object
Source URL	`src_url`	URL String	Entity:`URL_STRING` The url of a ticket in the ticket system.
Ticket Status	`status`	String	The status of the ticket normalized to the caption of the status_id value. In the case of 99, this value should as defined by the source.
Status Details	`status_details`	String[]	A list of contextual descriptions of the status, status_id values.
Ticket Status ID	`status_id`	Integer	The normalized identifier for the ticket status. `1`: New (`NEW`) `2`: In Progress (`IN_PROGRESS`) `3`: Notified (`NOTIFIED`) `4`: On Hold (`ON_HOLD`) `5`: Resolved (`RESOLVED`) `6`: Closed (`CLOSED`) `7`: Canceled (`CANCELED`) `8`: Reopened (`REOPENED`) `0`: Unknown (`UNKNOWN`) `99`: Other (`OTHER`)
Title	`title`	String	The title of the ticket.
Ticket Type	`type`	String	The linked ticket type determines whether the ticket is internal or in an external ticketing system.
Ticket Type ID	`type_id`	Integer	The normalized identifier for the ticket type. `0`: Unknown (`UNKNOWN`) `1`: Internal (`INTERNAL`) `2`: External (`EXTERNAL`) `99`: Other (`OTHER`)
Unique ID	`uid`	String	Unique identifier of the ticket.
Unmapped	`unmapped`	Unmapped[]	Data from the source that was not mapped into the schema.

These objects and events reference Ticket in their attributes:

Ticket references the following objects and events in its attributes:

This page describes qdm-1.5.1+ocsf-1.6.0

Updated about 1 month ago

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