Ticket

ticket

The Ticket object represents ticket in the customer's systems like Salesforce, jira etc.

Attributes

Caption	Name	Type	Description
Raw Data	`raw_data`	JSON	Group:`context` The event data as received from the event source.
Record ID	`record_id`	String	Group:`primary` Unique identifier for the object
Source URL	`src_url`	URL String	Entity:`URL_STRING` The url of a ticket in the ticket system.
Title	`title`	String	The title of the ticket.
Ticket Type	`type`	String	The linked ticket type determines whether the ticket is internal or in an external ticketing system.
Ticket Type ID	`type_id`	Integer	The normalized identifier for the ticket type. `0`: Unknown (`UNKNOWN`) `1`: Internal (`INTERNAL`) `2`: External (`EXTERNAL`) `99`: Other (`OTHER`)
Unique ID	`uid`	String	Unique ticket identifier like ticket id.
Unmapped	`unmapped`	Unmapped[]	Data from the source that was not mapped into the schema.

These objects and events reference Ticket in their attributes:

Ticket references the following objects and events in its attributes:

This page describes ocsf-1.4.0

Updated 10 days ago