ticket

The Ticket object represents ticket in the customer's systems like Salesforce, jira etc.

Attributes

CaptionNameTypeDescription
Raw Data raw_data JSON Group:context
The event data as received from the event source.
Record ID record_id String Group:primary
Unique identifier for the object
Source URL src_url URL String Entity:URL_STRING
The url of a ticket in the ticket system.
Title title String The title of the ticket.
Ticket Type type String The linked ticket type determines whether the ticket is internal or in an external ticketing system.
Ticket Type ID type_id Integer The normalized identifier for the ticket type.
  • 0: Unknown (UNKNOWN)
  • 1: Internal (INTERNAL)
  • 2: External (EXTERNAL)
  • 99: Other (OTHER)
Unique ID uid String Unique ticket identifier like ticket id.
Unmapped unmapped Unmapped[] Data from the source that was not mapped into the schema.

Relationships

Ticket shown in context

Inbound Relationships

These objects and events reference Ticket in their attributes:

Outbound Relationships

Ticket references the following objects and events in its attributes:

This page describes ocsf-1.4.0